All Profess rings are handcrafted-to-order. Production on your ring begins anywhere from 2-5 business days after your order is placed.
All rings purchased as is will take anywhere from 2-4 weeks to account for the handcrafting process and any sourcing needs. If we are customizing your ring, you can expect to add 2 weeks to this processing time.
If you are on a timeline, please don't hesitate to let us know and we will do what we can to accomodate.
If you have any questions about the status of your ring, please reach out with the form below!
You are welcome to cancel your order up to 48 hours after its been placed. After 48 hours, we will take a 30% restocking fee to cover any production costs that we will have incurred.
Custom and bespoke projects can not be cancelled.
Returns or Exchanges
We do not accept returns or give refunds for any rings.
If for any reason you are unhappy with your ring, we are happy to make adjustments or changes to your ring to ensure we can make the most of the situation. We offer alternations starting at $300 but this will depend on what solution we arrive at and the costs that will acommpany them.
We can not offer a change of center stone and custom or bespoke pieces are final sale.
Repairs & Cleanings
We are here for you if you ever experience an accident or need a cleaning.
We are more than happy to clean your ring on the house for the foreseeable future (just pay us a visit or send us your ring).
Repairs start at $50 and will fluxuate depending on the needed procedures.
All Profess rings can be resized 1/4 to 1 full size. We highly recommend confidently knowing your size before ordering or moving forward with a project. If you are concerned about ordering the wrong size, we recommend opting for a size that may be on the small side vs the big side.
Resizes start at $50.
All domestic orders will be shipped via UPS 2nd Day or Next Day Air insured with signature required.
International orders will be shipped via FedEx or UPS.